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Privacy Policy is totally committed to protecting and ensuring your right to privacy.

The following explains’s Privacy Policy and how, if necessary, it discloses personal information. It is important to read and fully understand the Privacy Policy before using the website.

Collection of information

The's subscription process asks for your name, address and other contact information. We also ask for billing information, some preferences and certain demographics. Whilst some of the information you provide is essential to run our business, other information is optional and clearly marked as such. This may be given at your discretion. The information you provide allows us to deliver an efficient service, and helps us improve our level of service to meet your needs.

How we use the information

The information provided to is used to answer any requests regarding our products and services. We will communicate lottery or contest winnings, changes to subscriber agreements, or any other account information. Non-personal identifiable information can be used to improve the design and content of the website, or to collect usage statistics. may disclose personal information if required by law, or in response to a legal process by a law enforcement agency. will never share personal information with a 3rd party without permission, unless we believe it is necessary to investigate, prevent or take action against illegal activities; or in situations involving suspected fraud; potential threats to the physical safety of any person; or violations of our terms of use.

We will not sell or rent any of your personal information to third parties for any purposes.


Many of the webpages on uses cookies.
This is a small piece of data stored on the user's computer that identifies them as a unique user, and contains specific information. Usage of a cookie is in no way linked to any personal information while using our site; they merely allow your navigation through our site to be more enjoyable.

Security takes every precaution to protect user information against loss, misuse and alteration. Whilst we cannot guarantee the loss, misuse or alteration of data, we pledge to do our utmost to prevent such occurrences. We have installed the appropriate physical, electronic, and managerial procedures to safeguard and prevent unauthorized access to the information contained in our system.


Payment: Payment details need to be submitted before Playlottoworld representatives will purchase your tickets. Major credit cards are accepted as well as EFT options.

Despatch: You select the Lottery for which you would like to play. If the Lottery draw has already closed the tickets cannot be purchased online as we cannot supply tickets after close-off. Our website close off is set a substantial time prior to the official cut-off time to allow our ticket purchases to be completed by our staff in each location. The website automatically displays the next available draw date after close-off time. You will immediately be sent your "Confirmation ticket" by email and Playlottoworld will not be liable for losses incurred by lack of performance by players' internet service providers.

Ticket purchases are queued in batches and printed within an hour of your online purchase , we can no longer allow refunds on tickets once our company has purchased the ticket. However, if our company representatives have not yet purchased the lottery ticket on you behalf, cancellations or order alterations are possible.

Playlottoworld reserves the right to undertake such alterations at their discretion, and will not be held responsible for errors in altered/modified entries.

Cancellations: If you are entirely dissatisfied with the service you have received, and your complaint is valid, we will consider a refund of your purchase . Playottoworld reserves the right to undertake such a refund at their discretion. To apply for a refund email us on